Refund Policy
We stand behind our product with a 30-day money-back guarantee
Last updated: January 14, 2026
30-Day Money-Back Guarantee
Try TrovePix risk-free for 30 days
We're confident you'll love TrovePix, but if you're not completely satisfied with your purchase for any reason, we'll refund your payment in full-no questions asked. Simply contact us within 30 days of your purchase date.
Refund Eligibility
You are eligible for a full refund if you meet the following conditions:
- You request a refund within 30 days of your original purchase date
- You provide your order details or transaction ID
- You contact us through our official support channels
How to Request a Refund
Contact Us
Send an email to [email protected] with your order details.
Confirmation
We'll confirm your refund request within 24 hours and process your refund.
Receive Refund
Your refund will be processed within 7 business days to your original payment method.
Processing Timeline
Response Time
We respond to all refund requests within 24 hours (usually much faster during business hours).
Processing Time
Once approved, refunds are processed within 7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payment Provider Timeline
After we process the refund, it may take an additional 5-10 business days for your bank or credit card company to post the refund to your account.
What You Need to Include
When requesting a refund, please include the following information to help us process your request quickly:
- Your full name
- Email address used for the purchase
- Order ID or transaction ID (if available)
- Date of purchase
- Brief reason for refund (optional, but helps us improve)
Important Notes
After 30 Days
Refund requests made after 30 days from the purchase date will be reviewed on a case-by-case basis. While we strive to be flexible, we cannot guarantee refunds beyond the 30-day window.
Your Data
All media uploaded to your Google Drive remains yours. A refund only affects your TrovePix account access. Your data in Google Drive is not affected.
No Questions Asked
We respect your decision. While we appreciate feedback on why you're requesting a refund (to help us improve), it's not required. Your satisfaction is our priority.
Contact Information
Email Support
For refund requests or questions about our refund policy:
[email protected]You can also visit our contact page to submit a request through our contact form.
Questions About Refunds
Can I get a partial refund?
Since TrovePix is a one-time payment for lifetime access, we only offer full refunds within the 30-day guarantee period.
What if I accidentally purchased twice?
Contact us immediately at [email protected]. We'll refund the duplicate charge right away, even outside the 30-day window.
Can I re-purchase after a refund?
Yes! You're welcome to purchase TrovePix again at any time. Each new purchase comes with its own 30-day money-back guarantee.
Still Have Questions?
We're here to help! Don't hesitate to reach out if you need clarification about our refund policy or have any concerns.